Systems + UX work that reduces friction, prevents bill shock, and drives clarity
I work at the intersection of customer experience and complex billing systems—turning messy rules, edge cases, and failure modes into experiences that customers understand and support teams can handle efficiently.
Secure Text: Messenger
Designed a secure messaging experience that prioritizes user trust, clarity, and safe communication behaviors.
Impact: Improves confidence and reduces risky user behaviors through clearer security states.
Red Apron: Safety App for Women
Built an experience that supports fast, discreet safety actions with minimal cognitive load.
Impact: Speeds up critical actions and reduces ambiguity during high-stress moments.
Automating Complex Business with BetterCloud’s Workflows
Designed workflow patterns that make complicated automation feel learnable, predictable, and scalable.
Impact: Reduces admin effort and prevents configuration mistakes through clearer rules and affordances.
Activation Fee Waiver
Improved how activation fees are explained and waived to reduce customer confusion and support burden.
Impact: Reduces call drivers by making fees and exceptions transparent.
International Roaming: Excess Credit Controls
Designing controls to prevent runaway roaming charges with clear thresholds, alerts, and safe defaults.
Impact: Prevents bill shock and reduces escalations by catching excess usage early.
