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Let’s work together
I design for complex systems where rules, edge cases, and customer trust actually matter. If you’re building billing, payments, onboarding, security, or self-service — I’m interested.
CX + UX for complex rules
Journey maps → requirements
Failure modes + guardrails
Accessibility + trust
What I can help with
If your product has policy, risk, billing logic, or failure states — that’s where I do my best work. Here are common problems I help teams resolve fast.
Billing & payments UX
Autopay rules, retries, collections, fees, transparency, “why did I get charged?” moments.
Guardrails for high-risk flows
Preventing bill shock, reducing disputes, safer defaults, clear confirmations + recovery.
Journey maps → shippable requirements
Turning CX chaos into crisp acceptance criteria engineers can implement.
Design systems for consistency
Reusable patterns for states, empty/error handling, and complex settings flows.
Research that drives decisions
Not “insights theater” — direct signals that change the roadmap and reduce risk.
Accessibility + trust
WCAG basics plus the hard part: making safety and privacy understandable.
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