Projects

Analysis + research + design across complex systems

I’m a T-shaped UX designer: deep in end-to-end systems thinking, strong in research + synthesis, and hands-on in interaction design. I focus on high-risk journeys where rules, money, and trust collide.

Core capabilities

What you can hire me for

🧭 ambiguity → direction 🧩 edge cases + rules 📎 decision-ready artifacts 🧪 hypothesis + experiments 🧱 service blueprints 🔍 call-driver analysis

Proof of rigor

Signal, not fluff

Domains

Billing, payments, authentication, safety

Research depth

Qual + quant + experiment design

Constraints

Policy, risk, compliance, rules engines

Outcomes

Reduced confusion, fewer failures, higher trust

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