Open to Senior UX / Product Design roles

I design clear, inclusive products that reduce confusion and drive outcomes.

I help teams untangle complex journeys (billing, payments, activation) using research, systems thinking, and design workshops — then ship experiences that customers actually understand.

Accessibility-first UX Research → decisions Design systems Workshops + alignment
Proof: Protected $4.5M by reducing escalation-driven friction and improving decision clarity in billing flows.
View projects → Download resume
Hiring manager? Start here for my approach, leadership style, and how I work cross-functionally.
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What I’m Hired to Solve

I’m brought in when products become complex, decisions are unclear, and the cost of getting it wrong is high. I help teams untangle systems, align on the right tradeoffs, and ship experiences that customers can actually understand and trust.

High-risk customer journeys

I design and fix journeys where mistakes are expensive—billing, payments, activation, and collections—so customers know what’s happening, teams reduce escalations, and revenue isn’t lost to confusion.

Failure states Edge cases Customer clarity

System-level failures (disguised as UX problems)

Many “UX issues” are actually broken rules, legacy constraints, or policy gaps. I work across design, engineering, and business to surface root causes and turn fragile systems into clear, usable experiences.

Policy + UX Legacy systems Guardrails

Decision-heavy, ambiguous work

I help teams make confident decisions when inputs are messy—balancing research, constraints, and business goals to create shared clarity, faster alignment, and forward momentum.

Tradeoffs Prioritization Strategy
Learn how I work →

My Projects

  • Secure Text: Messenger

    End To End Product Design

    Project Type: Full product design from concept to launch.

    Skills Demonstrated: Ideation, wireframing, prototyping, UI/UX design, usability testing.

    View project

  • Red Apron: Safety App for Women

    Interaction & Visual Design

    Project Type: Redesign of an existing interface to improve usability and aesthetics.

    Skills Demonstrated: Interaction design, visual design, prototyping.

    View Project

  • Automating Complex Processes with Workflows

    Design Sprint

    Project Type: Automating Complex Workflows

    Skills Demonstrated: User & Competitive Research, Storyboarding, UI Design, Prototyping, User Testing, Planning and Launch

    view project
  • OneButton PIN

    OneButtonPIN

    OneButtonPIN: A Single Button Authentication Method for Blind or Low Vision Users to Improve Accessibility and Prevent Eavesdropping

    Project Type: UX Research, Dairy Studies, Accessibility

    View Project
  • International Roaming

    International Roaming Experience

    End To End Product Design

    Designing a International Roaming Experience for Spectrum Customers.

    Project Type: Complete Design Experience from Communications to self-service portals

    Skills Demonstrated: Journey Mapping, Communication Design, Wireframing, Storytelling

    View Project

Publications & Research

Peer-reviewed work focused on accessibility, secure interaction, and inclusive design for real-world systems.

OneButtonPIN: A Single-Button Authentication Method for Blind or Low-Vision Users

Proceedings of the ACM on Human–Computer Interaction

VibroAuth: Authentication with Haptics-Based Non-Visual, Rearranged Keypads

HCI for Cybersecurity, Privacy & Trust · Springer / ACM

Available for Senior Product / UX / Research roles

Want a designer who can untangle complexity and ship clarity?

If your product has messy workflows, high-stakes customer moments, or accessibility gaps, I’ll bring research-led decisions, crisp storytelling, and systems thinking to move your team faster.

Reply within 24 hours EST (US) • Remote-friendly Research • Design systems • Workshops
Schedule a chat Email me

Prefer async? Send the role link + what you’re hiring for — I’ll reply with relevant projects.